zTrip DFW

Dispatcher

zTrip - North America's Largest Taxi Transportation Provider

zTrip is looking for a proactive and detail-oriented Dispatcher to help coordinate daily transportation operations and ensure exceptional service across our network. In this role, you will serve as the central point of communication between drivers, customers, and operations teams, managing trip assignments, monitoring service levels, and responding to changing transportation needs in real time. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering reliable transportation experiences.

What You'll Do as a Dispatcher:

• Assign and distribute trips to drivers while balancing customer demand, driver availability, and operational efficiency.
• Monitor live transportation activity and make real-time adjustments to maintain service quality and on-time performance.
• Communicate effectively with drivers regarding trip details, route changes, traffic conditions, and service updates.
• Track fleet activity and identify opportunities to improve coverage, response times, and resource utilization.
• Assist customers with transportation requests, service questions, and issue resolution in a professional manner.
• Coordinate with operations and customer support teams to ensure a seamless transportation experience.
• Maintain accurate records of dispatch activity, driver communications, and service-related information.
• Respond quickly to service disruptions, delays, and unexpected operational challenges.
• Support daily transportation operations while ensuring compliance with company procedures and service standards.

What You'll Bring to the Role:

• Previous experience in dispatching, transportation, logistics, fleet operations, customer service, or a related field preferred.
• Strong communication and interpersonal skills with the ability to manage multiple priorities simultaneously.
• Excellent organizational skills and attention to detail.
• Ability to make sound decisions in a fast-paced, high-volume environment.
• Experience using dispatch software, GPS systems, transportation management systems, or related technology is a plus.
• Strong problem-solving and critical-thinking abilities.
• Professional demeanor with the ability to remain calm under pressure.
• Basic computer proficiency, including Microsoft Office and data entry applications.
• Valid driver's license preferred.

What We Offer as a Dispatcher:

• Competitive pay
• Medical, dental, vision, and life insurance
• Paid time off and paid holidays
• 401(k) with company match
• Career growth and advancement opportunities
• Supportive team environment
• Ongoing training and professional development

Join the Team That Keeps Communities Moving

At zTrip, our Dispatchers are essential to delivering safe, reliable, and efficient transportation services. By coordinating drivers, managing trip requests, and responding to real-time operational needs, Dispatchers help ensure that passengers reach their destinations with confidence. If you enjoy working in a dynamic environment, solving challenges, and making a direct impact on daily operations, we invite you to join the team that keeps cities moving forward every day.